Terms & Conditions

Welcome to Smart CRM Solutions (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our SaaS-based subscription platform and services (“Services”). By subscribing, registering, or using our Services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. Eligibility

  • You must be at least 18 years old and legally able to enter into contracts to use our Services.

  • You represent that all information provided during registration is accurate, complete, and up to date.

2. Account Registration & Responsibilities

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to immediately notify us of any unauthorized use of your account.

  • You are solely responsible for all activities under your account.

  • You may not share, resell, or transfer your subscription without our written consent.

3. Subscription & Payment

  • Smart CRM Solutions operates on a subscription basis. Fees are billed according to the selected plan.

  • Payment must be made in advance and is non-refundable unless otherwise stated in our Refund Policy.

  • We may change pricing at any time with prior notice. Continued use of Services after changes implies acceptance of the new pricing.

  • Failure to pay may result in suspension or termination of your account.

4. Use of Services

You agree not to use our Services for:

  1. Any unlawful, fraudulent, or unauthorized purposes.

  2. Uploading harmful content, viruses, or malicious code.

  3. Violating third-party rights, including intellectual property or privacy.

  4. Spamming, phishing, or sending unsolicited communications.

  5. Reverse-engineering, copying, or reselling the platform.

We reserve the right to suspend or terminate your account for violations.

5. Customer Data & Privacy

  • You retain ownership of all data you upload to Smart CRM Solutions.

  • We process your data only to provide and improve the Services.

  • By using the platform, you agree to our Privacy Policy.

  • You are responsible for ensuring the legality and accuracy of the customer data you input.

6. Service Availability & Updates

  • We strive to provide uninterrupted access but do not guarantee 100% uptime.

  • Maintenance, upgrades, or unforeseen technical issues may cause downtime.

  • We may update, modify, or discontinue features without prior notice.

7. Intellectual Property

  • All software, content, and features of Smart CRM Solutions are owned by us or our licensors.

  • You are granted a limited, non-exclusive, non-transferable license to use the Services for your business purposes.

  • You may not copy, modify, or distribute our software or trademarks without permission.

8. Termination

We may suspend or terminate your account if you:

  • Breach these Terms.

  • Fail to pay subscription fees.

  • Misuse or abuse the Services.

Upon termination, your access to the Services will cease, and your data may be deleted in accordance with our retention policy.

9. Disclaimers & Limitation of Liability

  • Our Services are provided “as is” and “as available” without warranties of any kind.

  • We do not guarantee that the Services will be error-free, secure, or meet all your requirements.

  • To the maximum extent permitted by law, we are not liable for:

    • Indirect, incidental, or consequential damages.

    • Loss of data, revenue, or business opportunities.

    • Issues caused by third-party providers or integrations.

10. Indemnification

You agree to indemnify and hold harmless Smart CRM Solutions, its employees, and affiliates from any claims, liabilities, damages, or expenses arising from your use of the Services or violation of these Terms.

11. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of [Insert Country/State].

  • Any disputes shall be resolved through [arbitration/mediation/court jurisdiction].

  • You agree to submit to the exclusive jurisdiction of courts in [Insert Location].

12. Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on our website with a new “Last Updated” date. Continued use of Services indicates your acceptance of the revised Terms.

13. Contact Us

For questions about these Terms, please contact us:

My Smart CRM Solutions
Email: support@smartcrmsolution.com
Address: New Delhi, India