Privacy Policy

1) Introduction & Scope

Smart CRM Solution (“Smart CRM”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal data we collect, how we process it, and your choices. It applies to our website, web and mobile apps, and related services that link to this Policy (collectively, the “Services”).

This Policy is provided for transparency and general information. It is not legal advice.

2) Data We Collect

A. Information you provide to us

• Account & Profile: name, email, phone, company, job title, password (hashed), preferences.
• Leads & Customer Records: any information you store in the CRM about your leads/customers (e.g., names, contact details, notes, tags, deal values, attachments).
• Communications: messages you send via our email/WhatsApp features; comments/notes; support requests.
• Calling & Recording: call metadata (time, duration, caller/callee numbers) and optional call recordings when enabled by your organization.
• Forms & Feedback: demo requests, surveys, testimonials.

B. Information we collect automatically

• Usage & Device Data: IP address, device identifiers, browser type, operating system, pages viewed, events, timestamps, crash logs.
• Cookies/SDKs: identifiers to keep you signed in, remember preferences, measure performance, and secure the Service.
• Mobile App Data: device and OS info, app version; optional permissions (contacts, microphone) only when you choose features that require them.

C. Information from integrations (configured by you)

• Social & Lead Sources: Facebook, WhatsApp, LinkedIn, Justdial, Webhooks (lead payloads, contact details, channel metadata).
• Email & Telephony: sending/receiving status, delivery logs, call events, recordings (if enabled).
• Analytics/Support Tools: high-level usage metrics and diagnostics.

3) Where We Get Data

• Directly from you and users in your organization.
• From integrated platforms and service providers you connect.
• From cookies/SDKs and our logs generated during your use of the Services.
• From publicly available sources or business partners (where permitted).

4) How We Use Data

• Provide & improve the Services: account setup, lead management, cloud calling, WhatsApp & email campaigns, analytics & reporting, mobile access.
• Automations: assignment, reminders, SLAs, scoring, timeline logging.
• Security & abuse prevention: authentication, fraud detection, service integrity.
• Support & communications: respond to requests; send product updates or administrative notices.
• Marketing (optional): with your consent or as permitted by law; you can opt out anytime.
• Compliance: meet legal obligations, enforce terms, and protect rights.

5) Legal Bases (Where Applicable)

Depending on your region, we rely on the following bases: (a) performance of a contract; (b) legitimate interests (e.g., to provide and secure the Services); (c) consent (e.g., marketing, call recording in some regions); and (d) legal obligations.

6) When We Share Data

• Vendors & Processors: hosting, telephony, email/WhatsApp delivery, analytics, support. These parties process data under instructions and appropriate safeguards.
• Integrations you enable: we share the minimum necessary to perform the integration (e.g., lead data to your connected channel).
• Legal & Safety: to comply with law or protect rights, safety, and the integrity of our Services.
• Business Transfers: in connection with a merger, acquisition, or asset sale, subject to this Policy or notice and choice where required.

We do not sell personal information.

7) International Transfers

We may process and store data in countries outside your own. Where required, we implement appropriate safeguards for cross-border transfers (e.g., contractual protections). By using the Services, you understand your data may be transferred internationally.

8) Data Retention

• Account & CRM content: retained while your account is active and as needed to provide the Services.
• Call recordings & logs: retained as configured by your organization or, if not configured, for a reasonable period to support operations and compliance.
• Legal/backup copies: retained as required by law, dispute resolution, or to enforce agreements.

9) Security

We apply administrative, technical, and physical safeguards (e.g., encryption in transit, access controls, monitoring). No method of transmission or storage is fully secure; we cannot guarantee absolute security.

10) Your Privacy Rights

Your rights depend on your location and applicable law. Subject to verification and exceptions, you may have the right to:

• Access your personal data and obtain a copy.
• Correct inaccurate or incomplete data.
• Delete data (erasure), or request restriction of processing.
• Port data in a usable format.
• Object to certain processing (e.g., marketing).
• Withdraw consent where processing is based on consent.

How to exercise: contact us at info@adbullet.com. We may ask for information to verify your request.

EU/UK (GDPR): you may also lodge a complaint with your data protection authority.

US (CCPA/CPRA): California residents may have additional rights and the right to non-discrimination for exercising them.

India (DPDP Act): You may contact our Grievance Officer (details below) for complaint resolution.

11) Cookies & Similar Technologies

We use cookies/SDKs to run and improve the Services. You can control cookies in your browser settings and, where available, in our preferences center.

• Strictly necessary: authentication, security, load balancing.
• Functional: preferences (language, defaults).
• Analytics: usage metrics to improve performance and features.
• Marketing (optional): campaign measurement where permitted.

12) Call Recording & Messaging Consent

If your organization enables call recording or automated follow-ups (WhatsApp/email), you are responsible for obtaining and honoring all required notices and consents under applicable laws and carrier policies. We provide tools, but you decide whether and how to use them.

13) Children’s Privacy

Our Services are not directed to children and we do not knowingly collect personal data from children. If you believe a child has provided data, contact us to request deletion.

14) Changes to this Policy

We may update this Policy from time to time. We will post changes on this page and update the “Effective date” above. If changes are material, we may provide additional notice.

15) Contact & Grievance Officer