12 Powerful Features Β· One Platform

Every Feature You Need. Zero Add-Ons.

From lead capture to post-sale delivery β€” Smart CRM ships with all 12 modules in every plan. No upsells, no upgrades, no hidden costs.

15+
Lead Sources
100%
Cloud-based SaaS
24Γ—7
Auto Engine
Zero
Lead Loss Guarantee
πŸ“₯ Phase 1 Β· Capture

Catch every lead from 15+ sources

Direct, real-time sync from every major platform β€” no manual exports, no missed leads.

01

Lead Capture

All leads from 15+ sources land in one inbox. Smart CRM pulls in real-time from every major lead platform you use.

  • Meta Ads Β· Google Ads Β· Landing Pages
  • IndiaMART Β· JustDial Β· MagicBricks Β· 99acres
  • Website forms Β· Google Sheets Β· Gmail
  • Webhooks for any custom source
02

Auto Lead Assign

Right lead β†’ Right rep, automatically. Our smart rules engine routes every incoming lead to the best-fit employee in under 1 second.

  • Assign by product, campaign, location or source
  • Round-robin or weighted distribution
  • Custom rules built for your team
  • Assigned in < 1 sec β€” no manual triage
⚑ Phase 2 · Engage

First touch in under 15 minutes β€” guaranteed

Auto WhatsApp + Email, Auto Dialer, SLA enforcement, and 3-channel reminders.

03
Auto WhatsApp + Email

Both channels fire in parallel within 0.8 sec of lead capture.

  • Inbuilt WhatsApp API at no extra cost
  • Branded email templates with merge tags
  • Triggered on capture β€” runs 24Γ—7
04 β˜… NEW
Auto Dialer

Lead arrives β†’ agent's phone rings instantly. Tap "Accept" to connect.

  • Triggers within 1 sec of capture
  • System dials & connects both ends
  • Auto-recorded & saved to lead record
05
TAT Management

15-minute SLA, automatically enforced.

  • Configurable SLA window
  • Auto-escalation to manager at 2nd breach
  • TAT performance in daily reports
06
Reminders & Alerts

Three channels β€” Email, system pop-up & mobile push.

  • Smart follow-up reminders by stage
  • Email Β· System Β· Mobile push
  • Snooze, reschedule or escalate in 1 tap
🎯 Phase 3 · Convert

Move every deal forward β€” at scale

Visual pipeline, bulk WhatsApp campaigns, and AI-driven inventory matching.

07
Lead Pipeline Builder

Drag, drop, close. Visualise your entire sales process β€” track every lead through custom stages.

NEW Β· 24 CONTACTED Β· 18 INTERESTED Β· 9 WON Β· 3
  • Custom stages built around your sales motion
  • Drag & drop to move deals forward
  • Real-time conversion metrics per stage
08
WhatsApp Automation

Bulk send personalised campaigns to thousands and let auto bot flows handle replies 24Γ—7.

1,253 sent Β· 98% delivered Β· 42% replied
  • Filter by status, tag, source, last activity
  • Drag-and-drop bot flow builder
  • Templates with merge tags & media
09
Inventory Matching

Capture customer needs once. Smart CRM cross-references against live inventory and surfaces best-fit options instantly.

Tower A Β· Flat 50498%
Tower B Β· Flat 80294%
Tower C Β· Flat 120187%
  • Real Estate: BHK, budget, location, possession
  • Coaching: Match courses to interests & eligibility
  • Finance: Map products to risk profile & goals
πŸ“¦ Phase 4 Β· Deliver

Deliver every project. Talk to every customer. Together.

From "deal won" to "fully delivered" β€” and team conversations alongside.

10
Project Management

Post-sale delivery fully tracked. The deal isn't done at "Won".

βœ“ Token βœ“ 40% Paid βœ“ Registry ⏳ Possession
  • Real Estate: Token β†’ 40% β†’ Registry β†’ Possession
  • Coaching: Enrolment β†’ Batch β†’ Completion
  • Finance: Application β†’ Disbursal β†’ Payout
11
Dual WhatsApp Channels

API for bulk Β· Personal for warmth. Both threads logged against the lead.

OFFICIAL API
Bulk Β· Templates
+
PERSONAL
1:1 warmth
  • Send bulk via approved API templates
  • Personal number sync for genuine conversations
  • Every chat auto-logged against the lead
12
Internal Team Chat

WhatsApp-style team chat β€” inside the CRM. Skip the chaos of switching apps.

Did you call Rahul today?
Yes β€” booked site visit Sat 11am βœ“
Great! @Priya pls send quote πŸ“Ž
  • 1:1 and group chat with file sharing
  • Mention teammates with @ tags
  • Pin chats to specific leads & deals
πŸ”Œ Integrations

Plug into your existing stack

15+ direct integrations. Connect in minutes β€” no heavy setup required.

πŸ“±
Meta Ads
πŸ”
Google Ads
🌐
Website Forms
πŸ’Ό
LinkedIn
🏒
IndiaMART
πŸ“ž
JustDial
🏠
99acres
🏘️
MagicBricks
πŸ’¬
WhatsApp API
βœ‰οΈ
Gmail
πŸ“Š
Google Sheets
πŸ“…
Calendly
⚑
Webhooks
πŸ€–
Bot Flows
πŸ”—
REST API
+ many more
β˜… Built For

Industries we power end-to-end

Workflows tuned to how your business actually sells and delivers.

Real Estate

Builders, brokers & channel partners

  • Match by BHK, budget, location, possession
  • Token β†’ 40% β†’ Registry β†’ Possession
  • Site-visit scheduling via Calendly
Coaching / EdTech

Educators, institutes & online programs

  • Match courses to student interests & eligibility
  • Enrolment β†’ Batch β†’ Completion tracking
  • Auto WhatsApp drip for course nurture
Financial Services

Loans, insurance, mutual funds & advisory

  • Map products to risk profile & goals
  • Application β†’ Disbursal β†’ Payout tracking
  • Compliance-ready call recording
❓ FAQ

Quick answers

No. The Auto Dialer and call recording work entirely inside the CRM and on the agent's mobile β€” no PBX, no SIM cards, no extra hardware required.

Yes β€” import via CSV/Excel or connect any of the 15+ supported sources (Meta, Google, IndiaMART, JustDial, MagicBricks, 99acres, Webhooks, etc.) and the data flows in automatically.

Yes β€” the inbuilt WhatsApp API is included in every plan for auto-replies, drip campaigns and bulk sends. Standard Meta conversation charges (set by WhatsApp) apply only on bulk sends.

Yes β€” manage leads, calls, pipeline, reminders and reports on the go with real-time push notifications, GPS tracking, and the Auto Dialer pop-up.

If Smart CRM doesn't transform the way your business works in the next 15 days, we refund 100% of your purchase. No questions asked.

Yes. Every plan β€” Starter, Growth, Pro and Business β€” includes all 12 features. The only thing that changes between plans is the number of user logins and the level of support / customisation.
15-Day Money-Back Guarantee

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